Outline for counsel: the headings and the points each section must cover. The final wording needs legal drafting.
1. Who we are
YYGROUP EXCHANGE LTD.British Columbia company, incorporation no. BC1450942Registered with FINTRAC as a money services business, registration no. M24028670Business address on the FINTRAC registry: Długa 29, 02-004 Warsaw, PolandCorrespondence address: 5577 153A St, Surrey, BC V3S 5K7, Canada
- Y&Y GROUP is our operating name.
2. Who can use our services
- Adults who have reached the age of majority where they live. age rule
- People who live outside the European Union and the European Economic Area.
- Not available to sanctioned persons or to residents of countries we don’t serve. country list
- Each person trades for themselves. Companies trade through business onboarding.
3. Your e-mail and verification
- There is no account or password. You confirm each order with a code sent to your e-mail.
- We verify every client’s identity before we send anything. New clients verify after paying.
- You keep your details accurate and tell us when they change.
- We may ask for more information, such as the source of your funds, when the law requires it.
4. Quotes, rates and orders
- Rates include our spread. Every quote shows the total before you confirm.
- Online quotes refresh every 30 seconds. When you continue, the rate is locked for 15 minutes.
- Desk quotes are valid for the time stated in chat.
- An order binds both sides at the quoted total once you confirm your payment within the rate lock. how long we wait for the payment to arrive
- If the rate lock runs out before you confirm your payment, the order is cancelled.
- EFT orders: rate policy for payments that take 1 to 3 business days
5. Payments
- Payments must come from an account in your own name. Payments from anyone else are returned. return fees, if any
- Accepted methods: Interac e-Transfer and EFT in Canadian dollars, Faster Payments in pounds.
- Use the reference shown for your order.
- Late, partial or excess payments: policy
6. Payment service providers
- We receive and send payments through provider, which provides its services to YYGROUP EXCHANGE LTD only.
- You have no contract, no account and no rights with that provider. required wording, if the provider is Clear Junction
7. Sending crypto to you
- We send to the wallet address you give us, on the network you choose.
- Transfers on a blockchain can’t be reversed. You are responsible for the address and the network.
- We ask whether the wallet is yours or an account at another exchange, and collect the information the law requires for the transfer.
8. Selling crypto to us
- Each sale has its own deposit address. Send only the coin and network shown.
- We pay out after N network confirmations, to an account in your name.
- Deposits of the wrong coin or on the wrong network: recovery policy and cost, if any
9. Fees
- Our fee is the spread, included in the rate.
- Network fees: included
- Other fees: none
- Your bank may charge its own fees.
10. Limits
- Minimum 100 CAD or 100 GBP per order.
- Maximum per order and per day: limits
- We may change limits, and we tell you before a change applies to you.
11. Cancelling an order
- Before you pay: rule
- After you pay: rule
- Refunds go back to the account the payment came from, including when we can’t verify your identity. refund timing
12. Things you must not do
- Use our services for anything illegal, including fraud or sanctions evasion.
- Trade on behalf of someone else without telling us.
- Give us false or misleading information.
13. Refusing, pausing or closing
- When we may refuse an order, pause it or stop working with a client.
- We may not be able to tell you the reason when the law prevents it.
14. Our liability
- Scope and limits of liability. counsel
15. Complaints
- How to complain: see our Complaints page.
16. Your personal information
- How we handle it: see our Privacy Policy.
17. Governing law and language
- Governing law: British Columbia and the federal laws of Canada that apply. counsel
- Quebec clients: the French version is provided first, under the Charter of the French Language. Quebec consumer protection rules may also apply. counsel
18. UK clients
- The FCA risk warning, the 24-hour cooling-off period, the investing history questionnaire and the appropriateness assessment apply before a first trade.
- Financial Ombudsman Service: which FOS wording applies, with Zeyro
19. Changes to these terms
- How and when we tell you about changes. notice period
20. Contact
- Chat, email support email or the correspondence address above.