Help centre
How can we help?
Getting started
Get a quote on our home page, confirm your e-mail with a 6-digit code, add your wallet and pay from an account in your name. New clients verify their identity once before we send anything. Your crypto goes straight to your wallet.
No account or password. We use your e-mail for the order code and updates.
We serve Canada, the United Kingdom and clients in most countries outside the European Union and European Economic Area.
The desk is on chat .
Verification
We verify every client before sending anything, as part of our responsibilities as a FINTRAC-registered money services business.
Most checks take about 4 minutes once you have your photo ID ready.
The desk will tell you if anything else is needed and keep your order updated.
Message the desk and we will explain what needs to be corrected or resubmitted.
Payments
Interac e-Transfer, EFT and Faster Payments are available depending on your currency and route.
No. Payments must come from an account in your own name.
Interac e-Transfer and Faster Payments usually arrive in minutes. EFT usually takes 1 to 3 business days.
Do not send another payment. Contact the desk with the order reference and payment details.
Coins and networks
USDT on Tron, Ethereum, Solana, Aptos and TON. USDC on Ethereum, HyperEVM, Solana, Base and Arbitrum.
Crypto sent on another network may not be recoverable. Always use the network shown on your order.
Use a wallet or exchange deposit address that supports the selected coin and network.
Orders
Each order has a live status page: order confirmed, payment received, identity verified for new clients, sent and confirmed. We e-mail you the link, and you get a receipt and the transaction hash.
The order is cancelled and you can start a new one at the current rate.
Send the payment reference to the desk so we can check it with you.
Choose Sell, review the total you receive, send the crypto to the deposit address and receive the payout in your account.
Business
Yes. Tell us about your company and we reply within one business day.
We confirm the right documents for your company and the people authorised to trade.
Safety
Only through the contact details and channels shown in your order or official Y&Y Group pages.
Do not send money or crypto. Contact us through the official desk and report the account.
Contact the desk with your order details and we will explain the complaints process.
Still need help?
The desk is on chat every day, weekends included.