Outline for counsel: the headings and the points each section must cover. The final wording needs legal drafting.
1. Who we are and who is responsible
- Person in charge of the protection of personal information (Quebec Law 25): name or title, and email
2. What we collect
- Identity: name, date of birth, address, ID document and the results of identity checks.
- Contact: email address and phone number.
- Orders: amounts, bank account details, wallet addresses and transaction hashes.
- Device and usage data: essential cookies, and analytics only with your consent.
- If identity checks use facial biometrics: express consent, and advance notice to Quebec’s Commission d’accès à l’information. counsel
3. Why we use it
- To provide our services and support.
- To meet our duties under Canada’s Proceeds of Crime (Money Laundering) and Terrorist Financing Act: verifying identity, keeping records and reporting to FINTRAC.
- To prevent fraud.
- With your consent: analytics and product news.
4. Who we share it with
- Service providers that help us run the service: identity verification, payments, blockchain analytics, hosting, chat
- FINTRAC and other authorities when the law requires it.
- We don’t sell personal information.
5. Transfers outside Quebec or Canada
- Where our providers store data: countries
- Quebec Law 25: a privacy impact assessment before information leaves Quebec.
6. How long we keep it
- At least five years, as FINTRAC record-keeping rules require. exact periods
- Then we destroy or anonymise it.
7. How we protect it
- Security measures: summary
8. Your rights
- Access and correction.
- Withdrawing consent, within the limits the law sets.
- Data portability (Quebec).
- If a decision about you is made by automated processing, such as an automated identity check, you can learn the information used and ask a person to review it.
9. Confidentiality incidents
- We notify the Privacy Commissioner of Canada, the Commission d’accès à l’information and the people affected when an incident creates a risk of serious harm.
10. Cookies
- Tracking technology is off by default. See our Cookie Policy.
11. UK clients
- UK data protection law may apply to UK residents’ data. counsel, ICO registration
12. Questions and complaints
- Contact the person in charge of personal information first.
- You can also complain to the Office of the Privacy Commissioner of Canada, the Commission d’accès à l’information du Québec or, in the UK, the Information Commissioner’s Office.
13. Changes to this policy
- How we tell you about changes. notice