Outline for counsel: the headings and the points each section must cover. The final wording needs legal drafting.
1. How we contact you
- Only through our chat, our email and the channels on our Contact page. official channels
- We never ask for your one-time codes, passwords or recovery phrase, or for remote access to your device.
2. Common scams
- Investment offers that promise high or certain returns.
- Romance scams that end in a request for crypto.
- Impersonation: someone claiming to be the police, a tax agency, your bank or us.
- Recovery scams: offers to recover lost crypto for a fee.
- Job offers that ask you to move money for others.
3. Signs to stop
- Someone else tells you to buy crypto and send it to their wallet.
- You feel rushed or are asked to keep it secret.
4. Our checks
- Payments only from accounts in your name.
- We ask about the wallet you send to.
- We may pause an order and contact you before sending.
5. If you think you were scammed
- Stop sending money and message us on chat right away.
- Canada: report to the Canadian Anti-Fraud Centre at 1-888-495-8501 or reportcyberandfraud.canada.ca, and to your local police.
- UK: report to Report Fraud (formerly Action Fraud) at 0300 123 2040 or reportfraud.police.uk.