Outline for counsel: the headings and the points each section must cover. The final wording needs legal drafting.
1. How to complain
YYGROUP EXCHANGE LTD.British Columbia company, incorporation no. BC1450942Registered with FINTRAC as a money services business, registration no. M24028670Business address on the FINTRAC registry: Długa 29, 02-004 Warsaw, PolandCorrespondence address: 5577 153A St, Surrey, BC V3S 5K7, Canada
- On chat, by email at complaints email, or by post to our correspondence address.
- Include your order number if you have one.
2. What happens next
- We acknowledge your complaint within 2 business days.
- We send a final response within 30 days.
- Who handles it: complaints officer
3. If you are not satisfied
- Canada: external body, if any
- Privacy complaints: see our Privacy Policy.
- UK clients: Financial Ombudsman Service wording, with Zeyro
4. Records
- We keep a record of every complaint. period